Shipping, Replacement & Refund Policy

Q. Shipping, Replacement & Refund Policy

MonaB India and its subsidiaries and affiliates (“monabindia.com”) respect your purchases and orders and is committed to provide the best of the after sales services. You are advised to please read our different policies carefully.

Q. Shipping Policy

Purchases are shipped from our own warehouses. Our endeavor is to make the product reach you in minimum 3 working days or maximum 7 working days from receipt of payment. Order deliveries will be delivered by our own staff or third-party courier or logistics companies usually between 9am – 5pm Monday – Friday, excluding public holidays. Products will need to be signed for upon delivery and acknowledgement shall be the conclusive evidence that the products are delivered.

We take no responsibility for acknowledgement signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

We are not responsible for damage of products after delivery. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and send an email at customersupport@monabindia.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.

Q. Cancellation by MonaB India

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, a credit shall be given to your registered account.

Q. Cancellations by the Customer

In case of requests for order cancellations, MonaB India reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and in-store credit shall be given to you.

We will not be able to cancel orders that have already been processed. MonaB India has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by MonaB India and accept MonaB India's decision regarding the cancellation.

Q. Return policy

If you are not satisfied with a product, contact customer care at customersupport@monabindia.com stating the exact reason for return within 7 days of receipt of the product. Please note the Return Period is for 7 days of receipt of the product. We provide a home collection service for easy returns. The cost of the return is ₹ 150, which will be deducted from your refund.

Please ensure that the product is returned with its original packing, box (if any) that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. Please do take care that you pack items securely and safely to prevent any loss or damage during transit.

Please note that it usually takes 7-14 working days to receive the package you return. Once we receive your return, please allow up to 10 business days to complete your return & reverse your payment to the same payment source.

Q. Replacement policy

If you want to replace the product that you have purchased on the Mona B India website with a product of same cost, please contact customer care at customersupport@monabindia.com stating the exact reason for replacement within 7 days of receipt of the product. The customer care department will approve your request by a return mail. You will be required to return the product within 5 days of approval to the following address through a courier at your own cost:

Raghav Home Fashions Pvt Ltd

Shiv Nagar, Krishan Pura, Panipat

Haryana - 132103

Please ensure that the product is returned with its original packing, box (if any), guarantee card (not filled out) and any other material that came along with the product. The returned product must be in unused condition as we cannot accept products that show signs of use for replacement. Please do take care that you pack items securely and safely to prevent any loss or damage during transit.

We recommend you use a reliable courier service. All returns are evaluated before being processed. Please note that it usually takes 7-14 working days to receive the package you return. Once we receive your return, please allow up to 5 business days to dispatch your replacement product.

Q. Fraudulent / Declined

Transactions
MonaB India reserves the right to recover the cost of goods, collection charges and lawyers' fees from persons using the site fraudulently. MonaB India reserves the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or omissions in breach of these terms and conditions.

Credit Card / Debit Card / Internet Banking Details You agree, understand, and confirm that the credit/debit/internet banking details provided by you for availing of services on MonaB India will be correct and accurate and you shall not use personal details which is not lawfully owned by you. You further agree and undertake to provide the correct details to MonaB India.

Further, the said information will not be utilized and shared by MonaB India with any of the third parties unless required for fraud verifications or by law, regulation, or court order.

MonaB India will not be liable for any credit/debit card/internet banking fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Q. Pre Orders:

All Pre-Orders are Fully Prepaid. (Debit / Credit cards)
Deliveries are subject to stock availability from the Brands.
All orders will be fulfilled as per the priority of orders placed by the customers.
Pre-orders cannot be cancelled

Q. Exchange Policy

We don’t have an exchange option. Hence, we would request all our customers to check all the product details properly before placing any order. Please note that you can always return your order by placing a return request within 7 days of receiving the product and make a new purchase.

Q. Refunds Policy

No cash refund shall be given in any case, including but not limited to the following:
Return of products in case of defective products/products not as per the original order.
non-processing of order due to technical errors.

Q. Cancellation of order.

In-store credit shall be given to the customer in above mentioned cases. In store credit means an amount shall be credited to the account of customer (excluding taxes and shipping charges), and the same shall be used by the customer for making their next online purchase on the website. If the customer does not have an account on the website, the same shall be created for getting the in-store credit.